Privacy Policy

1Data we collect

We collect information you provide when registering, requesting a demo, or contacting us — including name, work email, company name, phone number, and institution details. We also collect usage data to improve the platform and ensure CKYC compliance.

2How we use your data

We use collected information to provide and improve our CKYC automation services, respond to enquiries, send relevant product updates, ensure platform security, maintain CERSAI compliance, and fulfill regulatory requirements under PMLA and related BFSI regulations.

3Data protection and security

All data is stored in ISO 27001 certified data centres in India, encrypted at rest and in transit using industry-standard encryption (RSA/AES). We process data in accordance with the Digital Personal Data Protection Act (DPDPA) 2023, RBI guidelines, and CERSAI security requirements. Customer KYC data is handled with bank-grade security protocols.

4Data sharing and third parties

We share customer KYC data with CERSAI as required for CKYC compliance. We do not sell or share your personal data with third parties for marketing purposes. Data may be shared with authorized service providers under strict confidentiality agreements for platform operations.

5Data retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. CKYC transaction records are maintained as per RBI and CERSAI record-keeping requirements. You may request data deletion subject to regulatory retention requirements.

6Your rights under DPDPA 2023

Under the Digital Personal Data Protection Act 2023, you have the right to access, correct, and request deletion of your personal data (subject to regulatory requirements). You may also withdraw consent for non-essential data processing. Contact us to exercise these rights.

7Cookies and tracking

We use essential cookies for platform functionality and analytics cookies to improve user experience. You can control cookie preferences through your browser settings. We do not use cookies for cross-site tracking or advertising.

8Changes to this policy

We may update this privacy policy to reflect changes in our practices or legal requirements. Material changes will be notified via email to registered users. Continued use of our services after changes constitutes acceptance of the updated policy.

9Contact us